Real human IT support, Monday through Friday, built around your team.
Managed Services is a monthly helpdesk add-on available when you have at least one active protection package. Your team gets direct access to Cadence for device troubleshooting, user onboarding and offboarding, software support, and day-to-day IT questions, all handled by the same people who manage your security.
When your team calls us, we already know your setup. We manage your security, we know your devices, and we know your users. That context means faster resolution, no 20-minute intake process, no reading from a script.
Standard users get full helpdesk support for all IT needs. Basic users get support for common tasks like password resets, connectivity issues, and software questions. We work with you to assign the right tier to each user based on their role and typical needs.
Every new hire needs accounts set up, devices configured, and access granted. Every departure needs accounts disabled and data secured, fast. We handle both ends of the employee lifecycle so nothing falls through the cracks.
No long sales process. Tell us about your business and we'll put together a clear, honest proposal.